Delivery & returns

Delivery

We endeavour to ship all orders the same working day that we receive payment, orders received after 3pm may take an extra day.

Orders are shipped via courier or in some cases delivered by our own fleet of vans. By accepting our terms and conditions of sale you are also accepting the terms and conditions of the courier we use. If you have any special instructions related to delivery, please add these in the order comment box on the checkout page. We will always pass these instructions on to the courier but cannot guarantee that they will be acted on as each courier has their own policy.

Delivery charges include handling and packing fees as well as all postage costs.

Delivery charges vary according to the value of the total order and we advise you to group your items in one order to reduce charges. We cannot group two distinct orders placed separately, and delivery fees (if applicable) will apply to each of them.

UK Mainland

All delivery charges are based on shipping to the UK Mainland excluding the Highlands of Scotland.

Scottish Highlands

Due to additional carrier charges for shipping to the Scottish Highlands, please ensure that you choose this delivery option during checkout for delivery to these areas.

Large and fragile items

Certain large or fragile items will incur additional delivery costs, these will be displayed clearly on the checkout page before you complete your order.

Additional charges

In certain rare and unusual instances, the delivery charge may not cover our costs. Within reason, we will bear this cost ourselves however it may become necessary to pass this cost on to you. If this is the case we will contact you and agree on the charges before any monies or actions are taken.

Returns

We want you to shop with confidence, that is why all of our personal customers are completely covered by our Hassle-Free Returns Policy.

1. Arrange a return through the website or by getting in touch with us via email or phone

2. We'll advise on the best method of return

3. When we receive your item, we'll issue your refund*

* Returns Policy - Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

Please note that this is an extract from our full terms and conditions of sale please ensure that you have read the complete terms and conditions of sale as that is the document that takes precedence.

1. General

These terms apply only to the sale of goods to private individuals and are in addition to our TERMS AND CONDITIONS OF SALE.

All business to business transactions are governed solely by the TERMS AND CONDITIONS OF SALE.

2. Right to Cancel

All private individuals have a right to cancel within 14 days of receiving goods. Exceptions to this rule are:

• the supply of goods that are made to the customer's specification or are personalised
• the supply of goods that are liable to deteriorate or expire rapidly
• goods that are not suitable for return if they are unsealed, due to health protection or hygiene reasons
• audio, video recordings or computer software that were sealed at the time of delivery and have been unsealed
• goods that have been combined with other goods after delivery so that they become inseparable

3. Notification

The customer will advise us of their desire to cancel under these regulations using a durable medium (e.g. email) within 14 days of receipt of goods

4. Return Postage

All return carriage costs will be paid for by the customer. In the case of large or hazardous items we will contact you to arrange the return, please note that you will be liable for any costs incurred by us for collecting these items.

5. Refunds

We will will reimburse the customer without undue delay and within 14 days of receipt of returned items (or proof of return if earlier). All refunds will be made to the same payment method used to pay for the original goods.

6. Deductions

Only the cost of basic delivery will be refunded, any optional upgrades to this will be deducted from the refund amount.

If the value of any returned goods has been diminished by the customer handling them beyond what is necessary to establish their nature, characteristics and function or any other lack of reasonable care on the customers part then reasonable deductions will be made from the refund to cover this.

7. Address and Company Details

Company Name: G Mitchell Ltd t/a The Car Charging Shop

Company Registration Number: 5165435

VAT No: 315783057

Address: G. Mitchell Ltd. Unit 22, Victoria Way, Burgess Hill, West Sussex, RH15 9NF

Telephone Sales/Enquiries: 01444 246400